FAQ
FAQ
Welcome to our customer services portal - below are some FAQs to answer most problems.
If you have any additional questions, concerns or comments please use our contact us form and you will be met with an answer within 48 hours.
How long is Delivery?
Where do you ship to?
When will I know my order has been shipped?
Can I track my order?
Can i have a different delivery address to my billing address?
Do you deliver to PO Boxes?
Can i order over the phone?
Can i change my order once its placed?
What currency will i be charged in?
Do i have to pay customs and import duties?
Customs have contacted me requesting more information?
What currency will i be charged in?
Do i have to pay customs and import duties?
I received the wrong item, what do I do?
PLATING
All Items are 14-18k Gold Plated Unless Stated As Silver Or 100% Solid Gold.
United States Standard Mail Shipping | 2-5 Business days | $7.00 |
United States Priority Mail Shipping | 1-3 Business days | $9.95 * |
Standard International Mail Shipping | 10-20 Business days |
$18.00 |
International Priority Mail Shipping | 6-10 Business days |
$32.00 * |
Priority mail is not express shipping.
Total Delivery Time = Processing Time+ Shipping Time
*insurance included
We do not ship to UK PO boxes.
MY PACKAGE HAS NOT ARRIVED ON THE ESTIMATED DAY OF DELIVERY?USPS gives the expected date of arrival. They normally give themselves up to 5 business days to get a package delivered. You can contact USPS at 1-800-275-8777 to check on the status of your package.
IT SAYS MY PACKAGE WAS DELIVERED BUT I DID NOT RECEIVE IT?
If USPS says your package was delivered we are not responsible for the package. Please contact your local USPS to resolve this issue.
If you have placed an order incorrectly please contact us and we will cancel the order, allowing you to re-order the correct items.
Visa
MasterCard
Delta
Solo
Maestro
American Express
JCB
PayPal
Solo
Bank Wire
Money Order
Returns And Refund Policy
We will happily refund any items within 2 days of receipt, Providing it is returned in original packaging along with a tracking number as well. You can cancel order the same day you purchased your item.
WHAT CURRENCY WILL I BE CHARGED IN?
PLATING
All Items are 14-18k Gold Plated Unless Stated As Silver Or 100% Solid Gold.
USA, EUROPE AND REST OF THE WORLD RETURNS:
Please ensure that you clearly mark the goods as returned goods on any customs or postal forms. All returns must be sent by registered mail. We will refund the total amount you have paid for the goods except postage and packaging.
UK RETURNS We strongly recommend you use a trackable service such as Royal Mail Recorded Delivery. To ensure your return is processed quickly please provide the reason for your return, your order number and ship to the following address.
DatNew
PO BOX 300125
Jamaica NY 11430